Privacy notice
Customer data
Privacy and data handling
How Apex Global Logistics handles customer information, shipment records, documents, billing references, live chat, and support data.
Information we collect
Apex may collect names, email addresses, phone numbers, pickup and delivery addresses, shipment details, pet health records, invoices, payment references, uploaded documents, chat messages, support requests, and delivery signatures.
How we use information
We use customer information to create shipments, verify delivery details, prepare documents, provide tracking updates, send service notices, support customers, process invoices, and maintain audit records.
Documents and uploads
Shipment documents, pet certificates, vaccination records, photos, receipts, and delivery paperwork are stored so the shipment can be verified and supported. Access is limited by user role and shipment relationship.
Payments and refunds
Apex may store billing records, invoice status, refund eligibility, and payment references. Sensitive payment credentials should be handled only by approved payment providers and should not be sent through ordinary chat or email.
AI and live chat
Chat messages and AI-assisted drafts may be used to help admins respond professionally. AI suggestions require human review before sending and should not be treated as legal, medical, or customs advice.
Retention and security
Operational records are retained as needed for shipment support, billing, compliance, audit logs, dispute handling, and customer service. Apex uses access controls, secure cookies, validation, audit logs, and role-based permissions.