Privacy and data handling

Apex may collect names, email addresses, phone numbers, pickup and delivery addresses, shipment details, pet health records, invoices, payment references, uploaded documents, chat messages, support requests, and delivery signatures.

We use information to perform requested services, create and track shipments, verify delivery details, prepare documents, support customers, administer accounts, prevent misuse, meet legal duties, and maintain audit records. Where required, processing relies on contract, consent, legal obligation, or legitimate operational interests.

Shipment documents, pet certificates, vaccination records, medical certificates, photos, receipts, and delivery paperwork are used only for the relevant transport, verification, support, or legal purpose. Access is limited by role and shipment relationship.

Apex may store invoices, payment status, refund eligibility, and transaction references. Full card or wallet credentials should be handled by an approved payment provider and must not be sent through ordinary chat or email.

Information may be shared with carriers, drivers, warehouses, veterinarians, storage, email, hosting, analytics, fraud-prevention, or professional service providers only when needed for the service or required by law. We do not sell shipment or account data.

Chat messages may be retained with the related support record. AI may prepare drafts or summaries, but an authorized user must review operational decisions and customer communications. AI output is not legal, medical, customs, or veterinary advice.

The platform uses essential cookies for authentication, security, preferences, and session continuity. Server logs may record IP address, browser details, request time, security events, and error diagnostics. Optional analytics should be enabled only with any consent required by applicable law.

Records are kept only as long as reasonably needed for transportation, billing, tax, compliance, safety, audit, claims, dispute handling, and customer support. Retention periods vary by record and governing law; data is deleted or anonymized when no longer required.

Logistics and cloud services may involve processing outside the customer's state or country. Where applicable law requires it, Apex or its providers must use an approved transfer mechanism and appropriate contractual safeguards.

Depending on location, a person may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Some records must be retained for legal, billing, safety, or dispute purposes. Requests are verified before records are disclosed or changed.

Apex uses role-based access, secure cookies, validation, audit logs, encrypted transport, and restricted administrative functions. No system is risk-free; suspected privacy or security incidents should be reported promptly to support@apexgloballogistics.net.